Skip to content
About
Services
Get Involved
News
Lighting the Way
Rent Party
About
Services
Get Involved
News
Lighting the Way
Rent Party
Get Help
Donate
File Grievance
Step
1
of
3
33%
Grievance Guidelines
Lighthouse welcomes you to share your concerns as a way for us to improve our services and quality of care. We will keep your concerns private, review your concerns promptly, and discuss any pending action. Lighthouse is committed to honoring your confidentiality throughout this process.
Purpose:
A grievance should be filed if you:
Have a concern regarding a Lighthouse program, staff, or volunteer that has not been addressed by your case manager.
Are appealing a termination from a Lighthouse program.
Directions:
First discuss your concerns with your case manager. If you are dissatisfied with the outcome, you may file a grievance.
You may submit the completed form online, or you may
download it here
and submit via fax, email, mail, or in person if you have been given permission to be on Lighthouse’s property.
Your grievance will be reviewed by a program leader within two business days. Lighthouse may contact you to discuss your grievance further and/or to discuss any potential next steps.
Download Grievance Form
Acknowledgement
(Required)
I have completed the directions above and want to continue to follow a grievance.
Your Information
Your Name
(Required)
First
Last
Phone
(Required)
Email
Grievance Information
Department
(Required)
Shelter
Food
PSH
Rapid Re-Housing
Center for Working Families
PATH
Coolidge Place
Runaway and Homeless Youth Program
Other
Name of Staff Member
(Required)
Please share the name of the staff member with whom you have a grievance.
First
Last
Date of Event
(Required)
Please share the date the issue took place to the best of your knowledge..
MM slash DD slash YYYY
Description of Event
(Required)
Describe the event(s) and/or the decision you are appealing. Please state the facts as you understand them.
Do not include opinions or arguments.
Corrective Action
(Required)
Describe the corrective action you would like to see from Lighthouse MI.
Do you feel you were discriminated against?
(Required)
Yes
No
Δ
×
×
×
Notifications
